At Lush Skin and Body, we take pride in offering high-quality skincare, beauty, and wellness products. Due to the nature of our products, we have specific guidelines regarding returns and refunds.

Change of Mind

We do not offer refunds or exchanges for change of mind purchases, incorrect product selection, or if you simply decide you no longer want the product.

Please choose carefully before completing your purchase.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, or if we have sent the incorrect item, please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Once assessed, we will offer an appropriate remedy in accordance with Australian Consumer Law, which may include:

• Replacement product

• Store credit

• Refund

Product Suitability

As skin types and sensitivities vary, we cannot guarantee individual results from any product.

Refunds or exchanges cannot be provided for:

• Skin sensitivities

• Dissatisfaction with product performance

• Products purchased without a professional consultation

If you have concerns about product suitability, we encourage you to book a consultation with one of our therapists before purchasing.

Allergic Reactions & Product Concerns

We understand that individual skin types and sensitivities can vary, and while adverse reactions are uncommon, they can occasionally occur.

If you experience an allergic reaction or unexpected skin response after using a product purchased from Lush Skin and Body, please discontinue use immediately and contact us within 14 days of purchase at perth@lushskinandbody.com.au.

To assist us in assessing your concern, please provide:

• Your order number or proof of purchase

• A description of the reaction experienced

• Clear photographs of the affected area (where appropriate)

• Photographs of the product packaging

Each case will be reviewed individually. In some circumstances, we may need to liaise with the product manufacturer or distributor as part of the assessment process. Depending on the outcome of the review, a refund, exchange, store credit, or other suitable resolution may be offered at our discretion.

Please note that results can vary between individuals, and not all skin responses will qualify for a refund or exchange.

Opened & Used Products

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, tested, or tampered with unless the product is deemed faulty under Australian Consumer Law.

Sale & Promotional Items

Products purchased as part of a sale, promotion, clearance event, or special offer are final sale and cannot be returned or exchanged unless faulty.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are valid for the period stated at the time of purchase.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For all return and refund enquiries, please contact:

Lush Skin and Body
176 Scarborough Beach Road, Mount Hawthorn WA 6016
Phone: (08) 6162 1449
Email: perth@lushskinandbody.com.au

We are committed to helping you achieve the best results from your products and are always happy to provide professional advice and support